THE History

---

Protocol Technologies was founded by Sam, an experienced tech professional who shared more than just a background in IT—he shared a belief that small and medium-sized businesses deserve enterprise-level technology support without the complexity or cost. With decades of experience across various sectors, he saw a consistent challenge in the SMB world: internal IT teams were often stretched thin, reactive rather than strategic, and too focused on survival to pursue innovation.

Rather than accept the status quo, Sam set out to build something better. He launched Protocol Technologies with a clear purpose: to deliver IT solutions that are not only responsive but forward-thinking—solutions grounded in trust, transparency, and long-term value. 

At the heart of Protocol Technologies are our core values:
- Reliability in every service we offer.
- Innovation that keeps clients ahead of the curve.
- Integrity in how we communicate and collaborate.
- Excellence in execution, every time.

We don’t just fix problems—we anticipate them. By offering a proactive, fully managed service model, we empower our clients to focus on what they do best while we take care of everything from cybersecurity and infrastructure to compliance and cloud strategy. Our team becomes an extension of yours—providing not just technical support, but strategic insight tailored to your business goals.

Sam is committed to continuous learning and staying at the cutting edge of the tech industry. That mindset fuels everything we do at Protocol Technologies. As the IT landscape evolves, so do we—because our clients’ success depends on it.

As a Desktop Support Engineer with two years of hands-on experience providing technical support, troubleshooting hardware and software issues, and ensuring smooth day-to-day operations for end users.

As a seasoned professional with over 10 years in helpdesk/network support, low-voltage systems, and networking experience, he excels in network setup and network hardening for SMBs. Known for creating seamless, innovative solutions, Sami is a trusted expert at the intersection of business profitability, business communication and robust network infrastructure.