A Brief History

Protocol Technologies was founded by Sam and Tae, two seasoned veterans of the tech industry who shared a vision to revolutionize IT support for small and medium-sized businesses (SMBs). Their journey began when they recognized a significant gap in the SMB sector: the lack of accessible, high-quality IT services that kept pace with rapid technological advancements.

Having spent years in various tech roles, Sam and Tae saw firsthand how many SMBs struggled with in-house IT departments that were often overwhelmed, under-resourced, and unable to stay current with industry trends. These in-house teams, while dedicated, frequently fell into complacency due to the constant demands of daily operations, leaving little room for strategic growth and innovation.

Determined to address this issue, Sam and Tae established Protocol Technologies with a clear mission: to provide SMBs with a reliable, outsourced IT solution that offered more than just basic support. They aimed to deliver a comprehensive managed service provider (MSP) model that combined deep industry knowledge, proactive strategies, and the latest technological advancements.

By outsourcing their IT needs to Protocol Technologies, SMBs gain access to a team of experts who are not only adept at resolving immediate technical issues but also skilled in anticipating future challenges and opportunities. This approach ensures that businesses can focus on their core operations while Sam and Tae’s team handles the complexities of IT management, security, and innovation.

At Protocol Technologies, staying at the forefront of industry trends is a priority. Sam and Tae continuously update their skills and services to meet the evolving needs of their clients. Their commitment to excellence and innovation drives them to help SMBs thrive in a competitive, technology-driven landscape.